Client questionnaire for tilers,
the questions to ask before quoting.

The project

1. Can you describe your project in a few words?
2. What matters most to you in this project?
3. What made you decide to start the project now?
4. Where are the tiles going: floor, walls, patio, bathroom?

The property and what’s there now

5. Where is the job, and how do we get in?
6. Do you own the property, and are there building or association rules to follow?
7. How large is the area to tile?
8. Does the old covering need removing?
9. Is the surface flat and in good condition?
10. Is there radiant floor heating?

Technical choices

11. Have you already chosen the tiles, or should I supply them?
12. What tile size: small, large format, wood-effect?
13. Are baseboards, thresholds or waterproofing needed?

Budget and financing

14. What budget do you have in mind for this project?
15. How are you planning to pay for the work?

Timing

16. When would you like the work done?
17. Are there times when the work can’t take place?

The decision

18. Who else is involved in the decision?
19. Have you asked for other quotes?

Photos and documents

20. Could you send me a few photos?
21. Do you have plans, measurements or previous quotes?